They offer you a rate to take space, you take it and apparently they are doing you a favour!! They will tell you that you can manage your account on their site -- NOT TRUE. I was a member of We Work for years and never had an issue with billing, I have been a member of Regus for two months and have had nothing BUT problems: overcharges, unauthorized charges to my VISA, hidden fees, strange and arcane billing practices. REMEMBER THEY breached the contract and would not let me use the office. I would like to resolve this, but it won't happen unless she responds. Membership. Review collected by and hosted on That is it. But the accounts team are useless. There is no Sandra Melody in Regus. The bottom line is there is a distinct lack of willingness to 'make it right'. Open during business hours in over 2,000 Regus locations, a Regus business lounge is an ideal drop-in workspace. The ability to work from multiple locations internationally on an adhoc and short notice. Just as bad as the others if not worse! I have had enough. This was accepted by the center team in Jakarta.It is not that this service now costs a fortune. Review collected by and hosted on Admin options. If any one knows how to access the web page to enter that info I would love to hear from them. In house staff are great and wonderful.. Review collected by and hosted on Haven't found anything I don't dislike yet. They continue to charge me and say that I owe them 600 dollars. AND you NEVER get the same person twice. Simply log into your online account, go to the Accounts tab and click on End Agreement. Choose them if you want a good presence, but choose smartly to find the solution which will work best for you - the biggest bang for the buck. Speaking from experience with Regus through working in the NW area I would say that Regus is an okay company to work for. NO clear chain of command. I really wish Regus will go bankrupt soon and will stop misleading customers as now I can see that I … Helped with hosting meetings, and provided a space in new cities quickly Review collected by and hosted on no benefits since were not able to use the office because of covid19 but was charged full price plus cleaning fees Review collected by and hosted on My goal was to review the business lounge, since free access is the major benefit of having the Businessworld Gold membership. greeting service and conference rooms were convenient Review collected by and hosted on It's fine. They breached our contract and then I spent, literally months, trying to get my money returned. (Other benefits include a 10% discount on meeting rooms and day offices and access to their discounted purchasing group.) Called them to get an explanation without any luck. Gets pricy if you have more than three employees Review collected by and hosted on MAJOR disruption in my business. As of August VIC is in entire lockdown business is closed. After I canceled they kept charging my credit card without my authorization. My last call was a 22 minute hold then I got hung up on before I even heard someone's voice. It took them 3 months to get the voice message correctly. This are the worst company to lease an office with! Do Not Rent From ThemNO STARS !!!!!!!!! Sandra Melody Head of Customer Services. !My room wasn't ready for me. This is ridiculous.I would expect a company their size to work with clients and have thousands of 5 star reviews. everything else. Meeting room space Review collected by and hosted on The home center is Jakarta Menara BCA. Review collected by and hosted on Regus office manager agreed to do a month to month lease with me with the understanding that I will have the flexibility to leave them after a month if the service is unsatisfactory. Very difficult to contact. Seems they prefer to take 6 month money from an unhappy customer, instead of providing the customer with what they were looking for, to receive money from a happy customers for years. Review collected by and hosted on Please don’t persist on trying to tell people that you are a good company to do business with … Regus is not helping us to solve any business problems. Only the latest review will count in the company's TrustScore. There are no solutions. Then they withheld our security deposit, kept charging us the monthly fee and refused to stop auto payment. Regus was founded in Brussels in 1989 by an English businessman who was on a company trip and noticed the lack of space available to work while traveling. they apply my check to other accounts and even cashed a check made out to some else in their account. Feels like it's ran by children, I'm glad I'm not the only one who thinks this of Regus. Overall, business lounge membership is worth it if you travel a lot, imo. The lack of relaxed business lounge type space, was a challenge when people came to visit or customers dropped in. The meeting was held at professional level, so we had a possibility to resolve the matters and go by foot to enjoy city centre Review collected by and hosted on Every renewal is a minimum 10% increase. If I could give this company negative stars I definitely would!! Regus has a consumer rating of 1.11 stars from 84 reviews indicating that most customers are generally dissatisfied with their purchases. We definitely recommend for small business that need help answering their phones or the occasional conference room. A Regus member's ability to benefit from his/her membership is undermined when Regus leases the same space to too many people. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Frankie goes above and beyond to make sure all our needs are met and then some! Our account number ends with 419. Please feel free to contact me at [email protected] so I can help further. Buyer Beware! I am very disappointed and feel robbed by this company! Priority Club members will receive a complimentary annual membership to the Regus businessworld gold program. It also receives a TrustScore of 3.8 out of 5 based on 4,414 reviews and a Facebook rating of 2.7 out of 5 based on 937 ratings. Therefore, let’s review it as well. Work wherever you need to with Membership, with access to over 3000 locations around the world. Sandy hun, there is nothing you can tell me that will make me change my decision. I want to repeat that. I don't understand why Regus doesn't just adjust the services to be happy about a new long-term customer. Ending your membership is a simple process though: Log into your Regus account, click on “Accounts” followed by “End Agreement.” Your termination will be confirmed shortly after by email. Work wherever you need to with Membership, with access to over 3000 locations around the world. Their billing is sometimes a bit off and it's quite slow to fix if you find an error on your invoice. Messaged them on Facebook. Review collected by and hosted on Payments. I cannot work with any company that exhibits the behaviors above. Weird.b) Poor customer serviceCustomer service is an imposition. This is my last month with them and have decided to use a lawyer to assist with termination of my contract. Regus is a nightmare. The fact that Regus has so many locations available and the ease of booking either through the app or through their website. After receiving two of these Gold cards, I decided to explore whether it’s really worth almost $600 a year. Since I missed a email (they send some advertisement everyday) they claim since I did not object they extended my contract to 2020 with no way to cancel! I don't even use the office I use a virtual office to not have to advertise my home address only. I have been a Regus member for over two years and needed to terminate my agreement due to a move. Did not receive calls so called to check. AVOID AT ALL COSTS!! Glassdoor gives you an inside look at what it's like to work at Regus, including salaries, reviews, office photos, and more. A business should not operate with such malice. Review collected by and hosted on And so now we pay for 6 months, even though we can't use it that way. Firstly the lady below doesn’t exist. Secondly they talk about discounted rates? EDIT: Business lounge doesn’t guarantee a desk, but I’ve always been able to find at least a comfy chair to work in—I’ve only seen one location totally filled and that was in NYC. Regus membership gives you access to workspace in thousands of locations around the world. I was required to make the first payment or risk being assigned to a collection agent on Day 1 of tenancy! Incorrect information, lack of trust, lack of customer support, fraudulent contracting practices Review collected by and hosted on Take a tour and meet the staff - some locations differ in quality than others Review collected by and hosted on If you are looking for a private space to work and have great Wi - Fi, this is the place for you - I have had many productive sessions here!! Thank you for your understanding. Wonderful in house staff. We have a variety of problems.a) False advertising promisesThe website clearly communicates that with the co-working plan you can use all centers worldwide. their back office makes tremendous mistakes. Shady fees, leasee beware! Thank you Regus for making it easy for a small business to focus on our business Review collected by and hosted on These practices should definitely be in question. They forced us to leave without notice. I wish I would have read reviews first being their rated poorly with 2 stars! Nothing grand. But we already don't use the co-working at all (because we can't go there). Their website says that they will return your retainer within 30 days after you provide them with your bank info. Look elsewhere. Is it good enough to include among the other benefits of top-tier airline status or paying for an American Express Platinum Business Card? Over the years they have double billed me. After 3 days I canceled because of the parking costs and the WIFI wasnt working so I had to look elsewhere. These people are crooks, and you will sorely regret renting an office from them. Membership. We clearly communicated our requirement and the intention of the booking. Also, they seem to have a problem with temperature control (being too hot or too cold) and their kitchens need improvement. There is no need to reserve in advance: simply show your Membership number at reception when you arrive. In the end we booked contradictory services. Asked them to just end the contract and refund me themoney for all these months their system was down. The staff are best - always smiling and helpful Review collected by and hosted on Please save yourself from being lied to and the complete unprofessional behavior you will receive from this company! I wish I knew what a joke Regus was before I signed with them. Review collected by and hosted on Make sure that your invoice is right and according to what was agreed upon Review collected by and hosted on However, this was denied us. Time is of the essence. One of the worst, disorganised companies ever, Avoid Do Not Rent From this rip-off Company, Regus = unethical, unprofessional, bad service. This has been ongoing now for 5 months!! Regus has allowed us to host events and even recruit individuals away from our HQ due tot he local conference rooms and offices Review collected by and hosted on They have never ending fees. The billing system is horrible, full of hidden fees, charges, and policies. To a missing deposit that we've been waiting on for 8 months. I am really very disappointed about Regus. They offer lots of benefits including medical, dental and vision to their full time employees as well as transportation reimbursement but the clients you have to deal with really don't make up for that fact. Other times it's the office manager. Review collected by and hosted on Regus- awful financial practices and customer service. To over charging me on my invoices and then crediting me. Regus lagging PAC on Google review ratings by 32%: Yelp Reviews: 5.0 (1 review) 5.0 (5 reviews) Both PAC and Regus have same Yelp review rating, although Regus only has 1 review. !We are still waiting for the return of nearly £14,000 nearly 4 months after we left. I find a desk 9/10 times, but it really just depends on how busy the local Regus is. This is the Regus company profile. I will be terminating my accounts, and will be advising others to do the same. That you can reserve an office space anytime. Having an office anywhere I want, it's great and helps productivity ! With nearly 3,000 locations in 900 cities and 120 countries, Regus is the largest provider of flexible workspaces in the world. Sandy, an opinion is a view or judgment formed about something, not necessarily based on fact or knowledge, what I shared with you are just a few examples of what I experienced and lived through as a 8+ year customer. I signed a lease with them paying first months rent and security deposit was 2 months rent so a total of $1,956.00...I was to move in my office on November 1st but i was told on November 5th my office still wasn’t ready then I was told my contract was canceled because the service I provide wasn’t allowed in their building...It is now November 30th and I still have not been refunded my money and unable to work because they have a lot of my money tied up and I can’t afford to lease another office until they refund my money...AND now I’m being told I never paid anything! Hi, I canceled the service in May and still getting billed , I saw the invoice after 6months today and surprised that I have to pay huge amount, I canceled service long time back and canceled autopay also, not sure why it’s getting billed and I was on phone for more than 2 hrs and no one helped meRegards PranayConcap Solutions Inc. Regus's service is consistent but limited and impersonal. Can't make it up, look at other opportunities, this place is completely unethical. Did not notice that this was not the case, called accounting number to discuss. During the lock down they charged several hidden fees, when questioned about these cowboys didn't want to give me a clear explanation. Due to the current state of the global pandemic, I could not use my Membership of the Lounge Network as it was located in the central and I couldn't use public transport as my job was not a key work. Review collected by and hosted on Stay away from Regus!!! To learn more, see our, Project Manager in Non-Profit Organization Management, Compare Regus ratings to similar service providers. With office space. The ability to use any regus office. Several hidden fees. However, I didn't expect to be charged for an office I couldn't use. Review collected by and hosted on Costly, difficult and there are layers of nonsense to try to jump over when something goes wrong (or even if there is a simple problem). Review collected by and hosted on You'll be glad you did. This company is the worst. Signed up to month to month agreement, and they collected 3 months upfront, which was the deal breaker. The office space had good tea and coffee Review collected by and hosted on Pick your membership based on how many days you need each month and what type of workspace you use most. Regus has so many hidden extra costs that it ends up costing you far more in the long run than what you anticipate. I've sent emails. Get a membership where you can use the lounges in other locations. The integrity of this site needs to be considered if such a large batch of “INVITED” reviews suddenly appear.Re ReplyWhat a load of rubbish? Perhaps you should start paying attention to what customers are saying about your service and business practices. It wasn't handled well, but I understand that mistakes occur. Review collected by and hosted on Regus UK have 93% one star reviews from 457 customers over the last 12 months. Great office space, Amazing staff, Affordable prices in prime areas, all the amenities and perks, 24/7 access.. Not heard back yet. The persons claiming to listen and resolve problems from Regus in reply to reviews are all fake. Regus is by far, by far, the worse company I have dealt with during the COVID crisis. Pre-paid access to any Regus Business centre. Review collected by and hosted on I have joined this company to get their call-center service. After that start sending demands and charged my account without my authorization. Security Deposit: 1 month: Waived if paid by credit card: 1 month! Only because I found the error. Best For Business Travelers: Regus Review. Blue me… There's a reason they're less expensive than other services. Review collected by and hosted on Office membership Review collected by and hosted on Beware, this company is a bunch of frauds. I have the same issue many of you have with Regus---I cannot seem to get my retainer returned. !Sandy, you disagree? Thank you Regus for making it easy for a small business to focus on our business Review collected by and hosted on To charge for a flat rate we didn't book is really the last thing we want.d) Incomprehensible billsThe invoices issued by Regus are by far the most incomprehensible and chaotic I have seen in over 15 years of business. Updated on July 21, 2020 Tagged: agreement cancel cancel agreement cancelation cancellation close close agreement contract delete deposit deposit return end end agreement refund retainer return terminate termination. Most people from what I see did not read their contracts. 662 reviews from Regus employees about Regus culture, salaries, benefits, work-life balance, management, job security, and more. We have a virtual membership including phone answering and the mailbox inclusions. With your permission, we may also use cookies to share information about your use of our Site with our social media, advertising and analytics partners. I apologise if you weren’t aware of this. Instead all they have is bad reviews and F rating with the BBB.Sam B. Regus agreed to 2 free months if I renewed then revoked it once I signed the lease. Pick your membership based on how many days you need each month and what type of workspace you use most. Review collected by and hosted on Avoid. Regus is an awful company to rent from. This review is just the facts. The BBB gives it an F rating for failing to respond to four complaints filed by Regus customers. Regus staff have helped to prepare documents for presentations promptly, on very short notice. Unusual pattern to reviewsAmazing how in 24 hours loads and loads os positive reviews all “INVITED” suddenly appear. Doing so, you will be LYING. They have made a mess of this year for multiple companies. They are an absolute shower, worst in the market by far. Everything else. Charged me for services I didn't receive. Review collected by and hosted on Want to invite friends or colleagues to check out Costs for services are higher than I would like. At the beginning of the covid shutdown I rented shared space and the rep BRET at THE MET in Costa Mesa told me that I could pay month to month and cancel anytime. Or several inquiries. After reading all the bad reviews here (for whatever reason I didn't do this before booking), I know that I am not alone with any experience.We have only been a customer since 08/2020. You received NO ENCOURAGEMENT to put your own review up. Enjoy your experience coworking there, and don't forget to post a review for them afterwards! Price. Review collected by and hosted on They misrepresented their terms in writing and don’t acknowledge it and then demand money after they breach contract? Being charged postage and franking when I asked for that to be removed. Not great customer service on the backend, which can happy with large organizations dealing with thousands of small business clients like us. Review collected by and hosted on They helped me setup my office and recommended the best solution for phone etc. Don't even bother calling. Room quality. Funny!e) PositiveTo be fair I don't want to hide the only positive thing. It's been a nightmare working with Regus. A point to note this company Regus systematically breaks the contract by raising the payment more than 4% annually without any tenant authorization and they increase the payment at will. convenient location - that's how they hook you in. They have highlighted the importance of doing background research on a company before signing a lease. It's a room to work in. Review collected by and hosted on Their system is set up to discourage anyone from lodging a complaint. They haven’t got round to inviting reviews on SPACES yet, same group! Not much, just pay special attention the invoice mirrors agreed services. If you are looking for training or a head start in the commercial real estate world, Regus is a great start. REGUS provides Bad Service - Spending hours correcting mistakes made by REGUS, unethical and unprofessional business practices, culminates to bad service. Review collected by and hosted on Stay away. Uhm?A prolongation of our other booked services, which was actually intended to be fixed, is of course impossible for us under these conditions. I can’t recommend. It happens. And for all you folk who have been INVITED to put good reviews, don’t expect your deposits back! If you care about your business and sanity, don’t join them. Very good continental dinner from Caravan restaurant , I got thrilling experience in Ferrari world Abu Dhabi with accommodation at Yas island Radisson Blu hotel with nice ambience . It took them 4 months to finally refund me the money. Regus reviews ( Had trouble booking on line. Account team. Again. Review collected by and hosted on Review collected by and hosted on That seems a common theme in many reviews.Trustpilot are you looking at what is happening here? ), staff members hanging up the phone when requesting to speak to a supervisor, and REGUS staff members apologizing and agreeing to correct the issues by a certain date, and to not do anything at all. There are several membership options from per use to unlimited shared/private office space. Regus ranks 4th among Coworking Space sites… Often the site for some reason is down. Review collected by and hosted on Being able to save on retail and office space overhead. After reading the review here, and from my own experience, I can imagine why. Great office space, Amazing staff, Affordable prices in prime areas, all the amenities and perks, 24/7 access.. Regus = unethical, unprofessional, bad customer service, deceptive accounting practices, untrained staff. Regus assured as early as March that they would be looking to make changes and support business throughout this time. It's now all online, I prefer the old style methods Review collected by and hosted on I started renting my space on November 16th and they sent me a bill for October rental and then argued with me that I was in space in October. Review collected by and hosted on flexibility of having office space in multiple cities Review collected by and hosted on Working in the Regus offices are so much fun but it is not always the best environment; some offices, the staff is very friendly and willing to help you and in others, they are not. Regus is unfavorably reviewed across the Better Business Bureau (BBB), Trustpilot and Facebook. Regus operates business centers at more than 1,500 locations in 100+ countries. Now, Regus has teamed up with National Car Rental\'s Emerald Club (thanks for LoyaltyLobby reader for forwarding me the email) for a complimentary Businessworld Preferred membership for 12 months. PAC deposit waived if paid by Credit card or ACH: Meeting Room – 6 seats: $82/hour: $60/hour: 37% BIG mistake even considering this option. Review collected by and hosted on Nothing so far, the price maybe... Maybe it needs some more plans ! They are incredibly arrogant and at the same time useless but they are very good at overcharging clients and not returning clients call and emails Outrageous behavior boarding Illegal.. Avoid don't use them once they have you signed up they will use your credit card and bank detail to take money without any authorization and they refuse to refund, they act like the MOB and they think they are Untouchable. Regus helped manage our phone calls and give our company a larger presence. Center teams refer to the helpdesk, the helpdesk refers to the respective center team. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. Review collected by and hosted on My experience as an 8+ year customer. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems. © 2020 Trustpilot, Inc. All rights reserved. Over the last 2 months not only will they not negotiate (I even said a 4% increase is acceptable), BUT they won't even acknowledge that I've been trying to cancel my lease for the last 2 months. Lack of private space at my employers office. Visit Website. Regus refused to refund me the money for the two weeks my office wasn't available. Flexibility with time, location (considering worldwide network), friendly staff which helped with coffee and ordering croissants. From the monthly late fees that I need to keep emailing to get reversed. REGUS is Unprofessional = your phone support system, calling your sales line to sign up for service you answer right away, calling to correct the unethical practices above results in long hold times exceeding an hour (Every time!!! He manages to bring the whole office together and make it feel like a community. Katharine Roff 1 review. Avoid REGUS at all costs!!!!! However press DETAILED VIEW and look at ORGANIC, those are reviews that people completely independently chose to put up. I mean, what else can a person ask for. Expectation was that membership would lapse, and I would not be charged. Although Airbnb is not a co-working company, it does provide co-working and co-living opportunities. How do I end my agreement or membership? Often you can't sign in. Once Regus have your credit card, you will be billed however they please. All content is posted anonymously by employees working at Regus. Regards, Sandra Melody We wanted to hold a meeting in a city centre and there was no other way to get a space for couple of hours there. After working through so many channels and finally getting this corrected, we ran a campaign assuming that leads will be calling us. I mean, what else can a person ask for. My problem is finding the correct web page to enter that information. 10 reviews of Regus California Woodside Office Center "We've been with Regus for almost a year now and can't say enough about the team here. I have never had a problem that they did not fix for me. That's ok. The idea was to have an office, I ended up terminating my contract within 1 week of signing up! STAY AWAY from this company. Great training in facilities, sales/leasing for those who are eager to learn and move up in … Regus rents a floor or building from the building owner, and then re-sells the space to Regus customers, and--this is the key point--Regus customers are neither tenants nor sub-tenants. I was double charged the month before so was told that I would get that as a credit for this month and now getting multiple bills sent to my email. Review collected by and hosted on REGUS is Unethical = Double billing me for several months!! It's not about we don't want their service, they just didn't sell us what we wanted – and they stick to it. Avoid this company like the plague, Worst customer service, incompetent they are Worst company and they are a rip-off business. SO, you have to sit on the phone while they review everything (that's when you can get ahold of someone) and relive the nightmare and problems they are avoiding and not solving.TERRIBLE TERRIBLE TERRIBLE experience. Sometimes you call Texas, sometimes the regional manager of the area your are renting from. c) Unauthorized billingWhen signing an Upgrade Agreement, it was explicitly stated that we do not want to book the kitchen flat rate. And their is a pandemic BUT they are determined to increase my monthly lease 17%. Regus has received your membership enquiry and will be in touch with you soon. unhelpfull staff, no customer support, a lot of hidden charges. Currently my location is 60-70% occupied. the worst experience - poor customer service, tons of hidden fees, hard to get deposit back. I am being charged a late fee when I was told I was set up for auto pay. This company is absolutely unethical when it comes to billing. I really wish I read these reviews before I signed up for the membership which I am canceling it now after a month of subscription. Ruby Member Very nice experience with Royal Regis, which we have received as Royal Regis gifts. Review collected by and hosted on Was told … THEY REFUSED TO REFUND THE MONEY I PAID FOR AN OFFICE I COULDN'T USE!I called and emailed and spoke to lower level staff for 8 months before I was finally told that no, Regus wouldn't refund my money. Mentoring; teaching; research - We help people figure out what tasks to focus on - they give offices for you to be able to do your work without being bother but the interaction is very limited and if you are looking for interaction, this is the WRONG place for you Review collected by and hosted on Found that my line was down and almost 6K of my marketing dollars got wasted. The out dated office I can deal with. rip-off business. Review collected by and hosted on These have now disappeared from the app, but Regus hasn't changed the real services or fixed anything. Very fog company and go to your pocket.I'm now in the hope to recover over $2,000 that they took from me as retainer.Do NOT FALL FOR THAR SCAM CORP.

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